Privacy Policy

Collect information from you and to whom such information is disclosed.

By using the Toddlers Bay website, you are consenting to the practices stated in this Privacy Policy below.

1. When do we collect personal data from you?

There are a number of occasions on which personal data may be collected from you. These include;

You purchase a product at a Toddlers Bay store and pay by credit or debit card

You order a product from a Toddlers Bay store and pay a deposit for in store collection or home delivery

You purchase a product from us through our website or over the telephone

You visit our website without making a purchase

You provide us with your personal data for product registration

You provide us with your personal data to enable us to send you e-mail and/or postal marketing

You participate in a customer survey in store, on-line or over the telephone

You enter a competition or prize draw in store, on-line or over the telephone

You return a product to us for refund, exchange or repair

You make a complaint

You purchase a Toddlers Bay product through another retailer where we deliver the product directly to you

You are an independent retailer of Toddlers Bay products and provide us with your personal data in the course of our trading relationship

2. What personal data do we collect from you?

Depending on how and for what purpose we are collecting personal data from you, this will include one or more of the following items; Name, address, telephone number(s) (home, work and mobile) and e-mail address of the person making the purchase and, where different, the recipient

Name, address, telephone number(s) (home, work and mobile) and e-mail address of any person other than the purchaser of the product from whom we are asked to collect any part of the payment due

Delivery and billing address

Collection address (where a product is being returned)

Credit or debit card details

E-mail addresses of the recipients of a Gift List

Details of a complaint

Information collected when you visit our website (whether or not you make a purchase) by “cookies” or other internet technology as described in greater detail below

You must ensure all personal data you provide to us is true and accurate when provided. You agree not to impersonate any other person or to use a false name or personal details which you are not authorised to use.


3. How do we use the personal data we collect from you?

We and, where applicable, other companies in the Toddlers Bay ltd, use the personal data you provide us with for the following purposes;

Fulfilment of the order you have placed with us including processing your payment and delivering or making available for collection the purchased product

Registering your product

Sending you e-mail, postal and, when available, SMS marketing, where you have subscribed for this, from any company in Toddlers Bay

Sending you vouchers

Processing a refund or exchange

Repairing your product

Sending you information in relation to your product

Entering you in the competition or prize draw for which you have completed an entry form 

Investigating and responding to any complaint or other correspondence we receive from you

Monitoring and reviewing our products and service

Administering, developing and improving our website

Analyzing your browsing patterns to enable us to improve our website and your experience of it including selecting and tailoring products, services and special discounts we think you will be interested in

Monitoring customer traffic patterns and site usage to help us develop the design and layout of our website

To serve website content and advertisements to you

Doing anything which is ancillary to or connected with any of the above purposes

Until you opt-out, we may notify you about enhancements to our services such as; functionality changes, special features and offers

Until you opt-out, any carefully selected 3rd parties that we think you will find interesting, may contact you directly


4. Who will we disclose your personal data to?

In order to fulfil the purposes set out above, we may disclose your personal data to the following third parties;

The carrier who will deliver your product or collect it from you where we have arranged this

Someone to whom you have asked us to disclose your personal data or who we have good reason to believe you wish us to disclose your personal data to such as, for example, the recipient of a product you have purchased

Any business we use for or in connection with any part of the order fulfillment process such as the processing of credit card payments

Any business we use to produce or send out marketing material on our behalf

Any party to whom it is appropriate or necessary to disclose personal data in connection with any complaint or claim you make to us, such as our insurers or insurance brokers


5. What should you do if you no longer wish to receive marketing material from us?

When you create a shopping account while ordering online, you will be given the option of receiving information from Toddler s Bay online, by post, e-mail or, when available, via SMS, about products, promotions, special offers and other details which we feel may be of interest to you. In the event that you do not wish to receive such information, please ensure that you do not tick the appropriate box as you go through the registration process.


6. Email a friend

E-mailing a friend enables you to easily notify your friends or family members about a product or service which may be of interest to them. We do not retain e-mail addresses provided by you 

© Toddlers Bay Ltd