FAQ

Q: How do I place my order?

A: If you see a product you would like to purchase, click on "Add to Cart". Once you have added everything you want to buy to the cart, click "Proceed to checkout". You can choose to either checkout as a guest, register an account or sign in as a returning customer. Follow the on-screen instructions. Review your order before continuing. Then click on "Continue" to complete the ordering process.  A "Thank You" page will display signifying that you have completed the order and providing further details on how to make payment. You will also receive an order confirmation in your email.

 

Q: What if I am not pleased with my order, can I return it?

A: Goods bought are not returnable, refundable or exchangeable, However if the product is damaged before getting to you or we have mistakenly supplied you with a wrong item, please contact us within 24hrs to arrange an exchange. Kindly return the goods within 7 days to us unused and in original packaging with all tags intact. We will not accept any item back 7 days after delivery. Please note that items returned with tags missing will not be eligible for an exchange. No shipping will be charged on replacement of faulty items.

 

Q: How long will it take to deliver the items I ordered?

A: Items ordered will be delivered within 3 to 5 working days for deliveries in within this location Surulere, Lekki, Okota, Fastac, Alakija. 

 

Q: How much are the delivery charges?

A: Orders of N50, 000 and over attracts FREE delivery for customers within this location Surulere, Lekki, Okota, Fastac, Alakija..

B: Orders under N50, 000 attract delivery fee N1500 for customers in Surulere, Lekki, Okota, Fastac, Alakija.

  

Q: How will the delivery be done?

A: Deliveries are done through reputed courier Providers.

 

Q: How do I make Payment for my Order?

A: Payment can be done using bank deposit into our account.

B: Pay on delivery

 

Q: Can I Change or cancel my Order?

A:  Yes, you can change any items in your order as well as can totally cancel the order by contacting us on phone before we dispatch it.